Network support,
minus the headache.
A friendly pocket toolkit for helping customers. Decode scary error pages, run a quick speed check, walk through fixes step by step, and copy ready-made replies — no 40-page manual required.
💡 Tip: ask customers to open /cdn-cgi/trace on their site and send you the result — it tells you all of this in one go.
⏱️ How snappy is the connection?
Sends 12 tiny pings to this site and times the round trip. Great for "it feels slow" tickets.
Hit "Run test" to find out 👉
🔎 What does this error actually mean?
Type or tap the number the customer sees. We'll tell you in plain words what broke and where to look.
🧭 The customer says…
Answer a few quick questions and get a short, practical next step.
🧰 Handy commands
Type the customer's domain once — every command updates. Pick their computer type, then hit copy.
🎓 Networking in one sentence
Tap a card to flip it. Perfect analogies for explaining things to customers.
💬 Friendly reply starters
Warm, clear, jargon-light. Fill in the name and copy.